Privacy Policy

Privacy Policy

Introduction

Welcome to https://black-horse-refund.dreamdwellings.net (hereafter referred to as “Black Horse Refund,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and disclosure of personal information in accordance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Privacy Act (CPA)
  • Utah’s Privacy Act (UCPA)
  • Connecticut’s Connecticut Transparence and Accountability Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://black-horse-refund.dreamdwellings.net
  2. Any applications, software, or services provided through our platform
  3. Interactions between our users and the aforementioned platforms
  4. Links to third-party websites or services embedded within our content

Please note that this policy does not extend to privacy practices employed by other platforms, applications, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Using our applications and services as an authorized user
  2. Visiting websites linked to this Privacy Statement
  3. Subscribing or opting-in to receive communications, including newsletters, emails, calls, or SMS from us
  4. Interacting with our customer support channels

Personal Data Collection

We collect a variety of personal information for different purposes, as detailed below:

  1. Account Information: This includes your user name, login credentials, and profile details.
  2. Payment Information: Credit or debit card details, billing addresses, and payment history.
  3. Financial Information: Banking information, investment portfolios, and financial transaction records (when facilitating refunds).
  4. Purchase Information: Details of products or services purchased from us, including quantities, dates, and prices.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile app usage data to enhance user experience.
  6. Location Data: Geolocation information provided when you interact with our location-based services.
  7. Feedback: Responses to surveys, comments, and product reviews you share with us.
  8. Social Media Information: Publicly available data from social media platforms when users engage with our content or share it.
  9. Product Interest: Data about products viewed, searched for, or added to your cart on our e-commerce platform.

We collect this data through various methods: user input forms, account settings, browsing activities, device sensors, and third-party analytics providers. Additionally, we may receive personal information from trusted third parties who assist us in providing services, subject to their respective privacy agreements.

Cookies

To enhance your experience on our website and for analytical purposes, we use cookies. Cookies are small text files stored on your device by our servers or third-party service providers. They serve multiple functions:

  1. Strictly Necessary: These ensure basic functionality of the website, such as secure log-in sessions.
  2. Preference Cookies: Remember user preferences and settings to personalize content.
  3. Analytics Cookies: Track aggregated data for site performance and user behavior analysis.

Users can manage non-essential cookies through our Cookie Manager, allowing them to control their cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. The specific retention periods vary depending on the type of data and the purposes for which it was collected. Once the data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Correcting inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Requesting the deletion of your personal data, subject to legal exceptions.
  • Restriction: Limiting the use or processing of your personal data under certain circumstances.
  • Portability: Receiving a copy of your personal data in a structured, commonly used format.
  • Objection: Objecting to the processing of your data for specific purposes.
  • Non-Discrimination: The right to be free from discrimination based on refusal to provide or restrict the use of your personal data.

To exercise any of these rights, please contact our Data Protection Officer at the details provided in the “Contact Us” section below. We will respond to your requests as quickly and accurately as possible.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date, ensuring you are always informed about our privacy practices.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or personal data, please contact us:

  • Email: [email protected]
  • Address: Black Horse Refund Privacy Team, [Street Address], [City], [State/Province], [Postal Code]